Privacy Policy

Last updated: April 2026

1. Information We Collect

As a non-custodial exchange, ChangeNOW collects minimal personal data. We may collect transaction-related information such as wallet addresses, exchange amounts, and IP addresses for compliance and service improvement purposes. In cases where identity verification is required by our AML procedures, we may collect additional identification documents.

2. How We Use Your Information

We use collected data to process and complete your cryptocurrency exchanges, comply with applicable legal and regulatory obligations, and improve the performance and security of our platform. We do not use your information for marketing purposes unless you have explicitly opted in to receive communications from us.

3. Data Sharing

ChangeNOW does not sell or rent your personal information to third parties. We may share data with liquidity providers strictly to the extent necessary to fulfill your exchange requests, and with law enforcement or regulatory bodies when required by applicable law or in response to a valid legal process.

4. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand usage patterns. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

5. Data Security

We implement industry-standard technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, regular security audits, and strict access controls for our personnel.

6. Data Retention

We retain transaction data and any associated personal information only for as long as necessary to fulfill the purposes outlined in this policy and to comply with our legal obligations. Once the retention period expires, data is securely deleted or anonymized.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data, as well as the right to restrict or object to certain processing activities. To exercise any of these rights, please contact us using the details provided below and we will respond within the timeframe required by applicable law.

8. Children's Privacy

ChangeNOW does not knowingly collect or solicit personal information from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will take prompt steps to delete such information from our systems.

9. International Transfers

Your data may be transferred to and processed in countries other than your country of residence. In such cases, we ensure that appropriate safeguards are in place, including standard contractual clauses or equivalent mechanisms, to protect your data in accordance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at privacy@changenow.io. Our data protection team will respond to your inquiry as promptly as possible.